Poland: a law recently approved on 17th Jan 2017 intertwines Consumer Law and Arbitration.
Here, an arbitration agreement in a contract with a consumer is presumed to be an unfair contract term and it can only be concluded in writing after the dispute emerges. An additional requirement imposes the parties to acknowledge that they are aware of arbitration’s effects, in particular of the binding effect of the arbitral award or settlement after the state court enforces or recognises them
No exchange of means of communication that enables its content to be recorded is allowed.
You can find some considerations on which Arbitration agreements can harm consumer rights by browsing my previous post in the Arbitration section.